May 23: Webinar - Consumer-Centricity: The Role of Customer-Engagement Within a Smart Utility
As more and more information is made available to utility customers through smart grid investments, once-passive utility ratepayers will evolve into active consumers of kilowatt-hours.
In this webinar, we will highlight the strategies taken to evolve utility operations with innovations in technology. We will identify threats to the existing utility service business model and provide guidance on how to protect utility operations. Attendees will learn the importance of engaging energy consumers within their operational success. They will hear meaningful feedback offered by energy consumers and see how their “common sense” approach can guide our industry to providing reliable energy services at greater efficiencies. Through a consumer-centric approach, you will see that utilities can keep their customers, serve them better, and regain the trust that has eroded over the past two decades.
• Transformational innovations changing our industry
• Evolution from ratepayer to consumer
• Consequence of the commoditization of the kilowatt
• Consumer centricity as a corporate strategy
• Mechanisms for meaningful consumer engagement
• Other opportunities and applications
About the Instructor
Kevin Monte de Ramos, Owner, KMDR Research
Kevin has served the energy and utilities industry for 21 years as a management consultant and researcher. Kevin is a published industry author with articles regularly appearing in trade journals and regional newspapers. As such, Kevin is a frequent presenter at industry conferences. He owns and operates KMDR Research, a management consultancy in its 11th year of operation.
Note: There is a $295.00 registration fee for this web conference.